Privacy Policy
Effective Date: 1st January 2026
At PetsGuide.ae (“PetsGuide”, “we”, “our”, or “us”), your privacy matters to us. We are committed to protecting your personal data in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as applicable e-commerce and consumer protection regulations.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit petsguide.ae, register an account, list your business, register your pet, purchase NFC tags, or use any of our services.
By using PetsGuide.ae, you agree to the practices described in this Privacy Policy.
If you have any questions, you can contact us at:
Information We Collect
When you interact with PetsGuide.ae, we collect information that is necessary to provide our services and improve your experience on the platform.
If you are a pet owner registering on PetsGuide, we may collect your name, email address, phone number, and residential location. Because our platform focuses on pets, we may also collect information about your pet, such as its name, breed, age, and identification details if you choose to provide them. If you register an NFC pet tag or submit a lost and found report, the related information you provide will also be stored to ensure the service works properly.
If you are a pet business creating a listing, we collect your business name, contact details, address, service descriptions, images, and other information necessary to display your listing publicly. In some cases, we may request trade license information or verification details to ensure the credibility and safety of the platform.
When you make a purchase through PetsGuide.ae, such as buying an NFC pet tag or other products, we collect shipping and billing details, order information, and transaction references so we can process and deliver your order correctly.
Payment Information
All payments on PetsGuide.ae are processed securely through licensed third-party payment providers. We do not store full credit card numbers or banking details on our servers. Transaction records may be retained for accounting, auditing, fraud prevention, and legal compliance purposes, but sensitive payment credentials are handled exclusively by the payment gateway.
We do not sell, rent, or share your payment information with third parties.
Information Collected Automatically
When you browse or use PetsGuide.ae, certain information is collected automatically through cookies and similar technologies. This may include your IP address, browser type, device type, operating system, pages visited, and how long you spend on the platform.
We use this information to improve performance, understand user behavior, enhance security, and personalize content. Cookies also help ensure the platform functions correctly. You may disable cookies in your browser settings, but doing so may limit certain features of the website.
How We Use Your Information
We use your personal information only for legitimate business purposes and in compliance with applicable law. This includes creating and managing your account, enabling pet registration and NFC tag functionality, processing purchases, facilitating communication between pet owners and businesses, and providing customer support.
Your information may also be used to improve the platform, prevent fraud, comply with legal obligations, and analyze how users interact with PetsGuide.ae. If you choose to receive promotional updates, we may send you emails about new features, offers, or relevant pet-related information. You can unsubscribe from marketing communications at any time.
Sharing of Information
PetsGuide.ae does not sell personal data.
We may share limited information with trusted service providers who help us operate the platform, such as hosting providers, payment processors, delivery companies, and technical support vendors. These parties are contractually required to protect your data and use it only for the purpose of providing services to us.
If you contact a pet business through PetsGuide, certain information may be shared to facilitate the requested service. Similarly, if you submit a lost pet report, certain information such as the pet’s photo and general location may be displayed publicly to help reunite pets with their owners. We are careful not to disclose sensitive information unnecessarily.
We may also disclose information if required by UAE law, court order, or governmental authority.
In the event of a merger, acquisition, or restructuring, user information may be transferred as part of business assets, under strict confidentiality and legal safeguards.
User-Generated Content
PetsGuide allows users to post reviews, comments, listings, and other content. When you choose to post information publicly, it may be visible to other users and visitors. While we aim to protect your privacy, we cannot control how publicly shared information may be used by third parties once it is visible.
We encourage users to avoid sharing sensitive personal information in public sections of the platform.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, prevent fraud, and enforce our agreements.
If you close your account, some information may be retained in archived systems where legally required.
Your Rights
Under UAE data protection law, you may have the right to access your personal data, request corrections, request deletion, restrict certain processing, withdraw consent, or object to specific uses of your data.
If you wish to exercise any of these rights, please contact us at [email protected]. We may require identity verification before processing such requests.
Children’s Privacy
PetsGuide.ae is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been provided, we will delete it promptly.
Security
We implement appropriate technical and organizational safeguards to protect your personal data. This includes secure hosting infrastructure, encrypted connections, controlled access systems, and internal data protection practices.
However, no online platform can guarantee complete security. You are responsible for keeping your login credentials confidential and for signing out of shared devices.
Third-Party Links
PetsGuide.ae may contain links to external websites. These websites operate independently and have their own privacy policies. We are not responsible for their content or privacy practices.
Marketing Preferences
If you have opted in to receive promotional communications, you may unsubscribe at any time using the link provided in our emails or by adjusting your account settings. Please allow a few business days for changes to take effect.
You will still receive essential service-related communications regarding your account or transactions.
International Data Transfers
Where necessary for operational purposes, your information may be processed outside the UAE under appropriate safeguards to ensure compliance with applicable data protection laws.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or platform operations. Any updates will be posted on this page with a revised effective date.
Your continued use of PetsGuide.ae indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: